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Lost or Stolen Passport - Adult

U.S. Passport Instructions

For Adult Applicant with a Lost or Stolen Passport

Adult Who Has Lost a U.S. Passport

But first, gather your documents.

    First prove your citizenship! You do this by providing one (1) of the following:

    • Certified Birth Certificate from one of the 50 states
    • Naturalization Certificate
    • Certificate of Citizenship
    • Consular Report of Birth Abroad
    • Citizen Born Abroad Birth Certificate
    • Expired U.S. Passport

    Second, you must prove your identity with one (1) of the following items:

    • Valid Driver License with photo (from any state)
    • Military ID
    • Other State Department approved identification

    So far so good! Problem? Remember, if something is not clear, our Online Operator will help you or you may call International Visa Service at 1-800-627-1112 to review the instructions. Fees for service vary depending on processing time. Please call us for a quote.

    When completing the DS-64 Lost or Stolen form make sure to give details on your efforts to recover the passport. A lost or stolen passport is very serious.

    One word answers are not acceptable. You must give details of the loss and your attempts to find the passport. Tell the agency in detail where you have looked. Example: “My passport was dropped into the ocean and we hired a diver to look for it” (But please, do not use this sample!)

Step 1

    Items needed:

    You will need the following items:
    1. Certified Birth Certificate or a previous passport.
    2. U.S. Government form DS-64 Lost and Stolen.
    3. Valid driver license.
    4. U S. Government form: DS-11 Passport Application.
    5. Copy of your itinerary or letter from your company.
    6. One (1) passport photos.
    7. Two (2) original Client's Letter of Authorization.
    8 IVS Disclaimer
    9. U.S. Government Fee of $170.00

    Important information needed to complete the DS-11 Passport Application Online Form:

    An online application with a 2D bar code is required for hand walked applications. This form is free. All blanks on the form must be completed. In order to insure that your passport is completed in time for your trip, your form must include the following information:

    Mail Passport To Section: Should read as follows:

             In care of: Will Call International Visa Service

             316 Hammond Drive NE

             Atlanta, GA 30328

    Permanent Address Section: Permanent address should be your physical home address.

    Father and Mother Section: Parent’s Birthday—if you do not know your parent’s birthday put unknown in the blank space. You must complete this section even if your parents are deceased.

    Travel Plans Section: You must be traveling within 2 weeks (no visa needs) or one month (with visa needs) and have a travel Itinerary to support the answer to this question.

    When you have completed the application click on CREATE FORM button at the bottom of the online application form page. (A link to the form appears later in these instructions).  This form is free. 

    The online form will create a Adobe PDF file which will appear in your browser window. A 2D bar code (see photo on right) will appear in the upper left of the form, which will print on this application.

    If there is no bar code on the printed application, your applications will not be accepted.

    Go to Step 2

Step 2: Complete and copy the forms

    Now, complete the following forms:

    • DS-11 Passport Application - click here to complete online.
    • DS-64 Lost and Stolen Form - click here to download.
    • Letter of Authorization - click here to download.
    • Explanation of Services - click here to download.
    • Personal Information Form - click here to download.
    • IVS Disclaimer Form - click here to download.
    Now, what you must do is:


    Complete DS-11. (DO NOT SIGN THIS FORM).


    U.S. Government form DS-64. (SIGN THIS FORM).


    Complete the two (2) original Client's Letter of Authorization. OPtion 1 and 2 must be checked.  Apllicant must hand write all information including the company name: International Visa Service d/b/a A Quick Passport and Visa


    Complete the Explanation of Services Form.


    Write a check (or purchase a money order) to:
    U. S. Department Of State. The amount will be for: $170.00 (Adult fee).

    Please put the applicant's name and date of birth in the top left-hand corner of the check or money order.


    $25.00 will be paid to the acceptance agent who seals the application.


    Travel itinerary or Business letter.
    8. IVS Disclaimer


    Make copies of all the items. Copy the following items for International Visa Service.
    Items to be copied:


    Driver's license.


    Application for U.S. Passport (DS-11) and Lost and Stolen Form (DS-64).


    Proof of citizenship (certified birth record or old passport).


    Travel Itinerary or Business letter from company


    Completed Personal Information Form.

    The copies should be on the OUTSIDE of the SEALED Application Form Envelope.

    DO NOT include the copies or payment to International Visa Service INSIDE the sealed envelope.

    Now, here are the links to forms you will need to complete:

    • DS-11 Passport Application - click here to complete online.
    • DS-64 Lost and Stolen Form - click here to download.
    • Letter of Authorization - click here to download.
    • Explanation of Services - click here to download.
    • Personal Information Form - click here to download.
    • IVS Disclaimer Form - click here to download.

    Go to Step 3

Step 3: Going to a U.S. Government Approved Acceptance Agent.

The Acceptance Agent will complete the official process for your passport application. You will sign the application at the appointed agent office as instructed.

First, to find the nearest Acceptance Agent to you. Click here to locate an office near you.

What happens at the Acceptance Agent's office?

    The Acceptance Agent will:

    • Have you sign the application DS-11.
    • Record information from your driver's license onto the application.
    • Counter sign the application and affix the official stamp, then place    the application in an envelope.
    • Seal the envelope and put the official stamps on the outside.
    • Hand the sealed envelope to you, which you will ship to    International Visa Service.
    Inside the sealed envelope should be:


    Passport Applications signed and completed with 2D Bar Code (DS-11), and Lost and Stolen form (DS-64).


    Certified Birth Certificate or expired passport. (Proof of citizenship).


    One (1) original Client Authorization letter.


    Employer letter or travel itinerary.


    One (1) photo.


    Check or money order made payable to: The Department of State of $170.00.

    The envelope SEAL must not be tampered with or broken or the application is considered VOID and you will have to start all over agin.

    Go to the fourth and final step . . .

Step 4: Shipping your documents to International Visa Service.

    Here is a list of what you need to do next. Use the "Completed" column as a final checklist to make sure all documents are complete and enclosed.

    FedEx package should contain:


    Sealed Envelope for the U.S.Passport Service.


    Copies made for International Visa Service, IVS Disclaimer and one (1) original Client Authorization Letter.


    Personal information form.



    Send the above items via FedEx or other PRIORITY Next Day Service to:

    International Visa Service
    316 Hammond Drive NE
    Atlanta, GA 30328
    Phone: 404-843-0005

    Note: If shipping with UPS, U.S. Postal Service, or any other courier service other than FedEx, please call International Visa Service as instructions for sending package may be different.

    Please call International Visa Service at 1-800-627-1112 with the tracking number on the package OR fax a copy of your personal information form to 404-566-8558.

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